Hire terms

Quotes and prices

Every price we quote is all-inclusive. VAT and the daily mileage allowance are in the figure you see, and that figure is what you pay — there are no hidden fees added later.

A quote is issued for the exact vehicle, dates and times you gave us, and stays valid for three days. After that, ask us for a fresh price: availability and rates move.

Deposit and balance

Reserving online takes a 35% deposit. It is not an extra charge — it comes off your total. The balance is due at delivery, before the keys are handed over.

Card payments are handled by our payment provider on their own hosted page; card details never reach our servers. Your reservation is confirmed once the deposit clears, and the vehicle is held provisionally until it does.

Changes and cancellation

Changes and cancellations are free of charge up to 48 hours before your pick-up time, and your deposit is returned in full.

Inside 48 hours, call us on 0207 046 0048 and we will tell you exactly where you stand before anything is charged.

Who may drive

Self-drive hire carries three requirements. We ask you to confirm them when you reserve, and we check them again when the car is delivered:

• The driver is aged 25 or over.
• The driver has held a full licence for three years or more.
• The driver presents a passport or government ID and a credit card in their own name at delivery.

If the driver cannot meet all three at delivery, we cannot release the vehicle. Where you have booked a chauffeur, Season provides the driver and these requirements do not apply to you.

Mileage

Hires include 250 miles per day, which is enough for almost every London trip. If you expect to cover more, add an extra-mileage pack when you book or mention it to the concierge — it is far better arranged in advance than settled afterwards.

Insurance

Comprehensive insurance is included as standard on every hire. The excess that applies to your vehicle, and any optional excess-reduction cover you choose, are set out on the rental agreement before you collect.

Delivery and collection

We deliver to your door across London and the Home Counties, and meet and greet at Heathrow, Gatwick, London City and Battersea. Tell us the address and time when you book, or when a concierge calls you.

Confirmed on your rental agreement

A few things are set per vehicle and per hire rather than site-wide. We put them in writing on the rental agreement you sign before collection:

• The fuel policy for your vehicle.
• The security hold placed on the driver’s credit card.
• The insurance excess, and any excess-reduction option.
• What applies if the vehicle is returned late.
• Where the vehicle may be driven, including travel outside the UK.
• Any surcharge related to the driver’s age.

If any of these matter to your plans, ask us before you pay and we will give you the figure for your car.